Refund policy

At Little Wonderly, every canvas and artwork is custom-made and personalized specifically for your order. Because each item is unique and made-to-order, we have specific guidelines regarding returns, refunds, and exchanges as outlined below.

1. Damaged, Defective, or Incorrect Orders

Your satisfaction is our top priority. If your item arrives damaged, defective, or with a printing flaw, we will resolve it immediately at no extra cost to you.

  • Reporting Time: Please contact us within 14 days of receiving your package.

  • How to Claim: Email us at info@littlewonderly.com with your order number, a brief description of the issue, and clear photos showing the damage or defect.

  • Resolution: Once verified, we will issue a full refund or dispatch a free replacement immediately.

2. Exchanges

We accept exchanges for items that arrive damaged, defective, or incorrect. If your product is flawed upon delivery, we will send a new replacement free of charge.

Due to the personalized nature of our products, we cannot accept exchanges or replacements for change of mind, incorrect customer-provided details, or ordering errors after production has started.

3. Non-Returnable Items & Custom Products

In accordance with standard e-commerce practice and EU consumer rights exceptions for personalized goods:

  • Custom & Personalized Products: Because products are personalized based on individual customer requests, non-defective custom items are not eligible for returns or refunds due to change of mind.

  • Right of Withdrawal / Cooling-off Period: Under EU law, the standard 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.

4. Shipping Costs for Returns

  • Defective or Damaged Products: You will not incur any shipping costs for damaged or defective items. We will provide a free replacement or cover return shipping if a return is deemed necessary.

  • Approved Standard Returns: If a return is accepted under exceptional circumstances, the customer is responsible for covering the return shipping fees.

5. Refund Process & Timelines

Once a refund is approved:

  • The refund will be processed automatically to your original payment method within 10 business days.

  • Depending on your card issuer or bank, it may take additional time for the credit to post to your account.

  • If more than 15 business days have passed since your refund approval and you have not received it, please contact us at info@littlewonderly.com.

Contact Information

For any questions regarding our Refund Policy or your order, please reach out to us:

  • Business Name: Little Wonderly

  • Email: info@littlewonderly.com

  • Live Chat: Use the button in the bottom right to speak with one of our support team members

  • Business Headquarters Address: Mithimnis 1, Metamorfosi, Greece

  • Support Hours: Monday to Sunday, 9:00 AM – 5:00 PM ET (4:00 PM – 12:00 AM EEST)